I sensed a scam, so I said No and sent him packing. However, he would replace my entire mount and pulley for an additional $75. Really? A garage door company doesn't have a pulley?. Then he told me he "didn't have one on the truck". He found that the idler pulley for my garage door opener was broken. I had to pay a service charge of $50 just for a technician to show up.
#Integrity plus auto waldorf md install
Originally they did a great job on the install so I felt good about calling them for the repair. I will never use this company again: Yesterday 9 March 2015 I had a service call for a garage door and opener that had been installed by Precision in April 2014. I would not recommend precision doors, I still was not able to get my issue resolved. I was promised a senior tech, instead they wanted to again send Jake out. To top things off, I want to get a tech to make sure my garage door is functioning properly since it's now making a loud noise. It was the dumbest thing I heard, why would I pay 600+ dollars to replace parts that are already under warranty? It would be like me buying a new Toyota and having Jiffy Lube replace my engine and pay more out of pocket. To further insult my intelligence, the tech states the work was shoddy and precision would never do it, insinuating that I got someone else to replace the garage door parts.
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The tech has the nerve to say that the garage door never worked (even though I literally got his advice on how to manually open the garage door to get my car out). Here is wear that terrible customer service starts.the tech gets ready to leave with my garage door not closing. The tech (Jake) came out and replaced the door under warranty.
Luckily, the cable was under warranty since it was done by precision doors. Last month, the cable snapped when I pulled into the garage. I used the garage door regularly everyday and initially was satisfied with the work. I had some work done to my garage door last year that included the cables, springs, and other parts. I also don't normally leave reviews, but I have to say my experience with precision doors was absolutely terrible. I've used a few contractors for different services being a homeowner.
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